Frequently Asked Questions
Product Questions
Size guide
All the caftans have one size with a wide straight cut, and fit all sizes: Up to 153cm for the hips and heights from 150cm to 190cm.
Dimensions of the caftans
- Length of the caftan laid flat from top to bottom: 132cm (51.96")
- Width of the caftan laid flat from side to side: 93cm (36.61")
What is the fabric of the caftans?
Very soft, breathable and pleasant to wear fabric: 60% cotton - 40% linen.
Care instructions
If you really want to preserve the softness of your caftans for as long as possible, we recommend :
- Hand wash using cold water with very mild detergents (approved for wool/silk).
- Avoid mixing with other colours.
- Ornella caftans do not wrinkle, but you can iron them if necessary.
You can find all care instructions on the inner care tag of your caftans.
Are you stocked in any stores anywhere?
Nope, it’s just us! Our Caftans are only available on our online stores.
Do you offer wholesale or bulk purchase discounts?
Our Caftans are only sold on our online store, so we do not offer wholesale discounts for reselling.
Shipping and Delivery
I didn't receive the confirmation email !
After you place your order, you will instantly receive a confirmation email. Check your spam or promotions if you can't find it.
When will my order arrive?
-Preparation time : The preparation of your order before shipping takes between 2 to 4 working days.
-Delivery time : You will receive your order within 6 to 12 working days from the shipping date.
Note: Occasionally and given the high demand this summer, some caftans may be temporarily out of stock (1 or 2 weeks), so please allow for the occasional delay.
But one thing's for sure: You'll receive and love your caftans, or you'll get a full refund.
How do I track my order?
You can track your order on our tracking page here. If you need help, send us an email at support@ornellacaftan-us.com Or contact us through the contact page here.
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h
Check your spam or promotions if we do not find a reply email.
Can I change my shipping address?
We can absolutely help change this for you, if your order has not shipped, please send us the new details and we can change this over for you.
Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
Yes, we ship to Canada, Australia, Germany, France and the UK.
You will receive your order within 8 to 12 working days from the shipping date.
Returns and Exchanges
What if I want to return my order?
We try to be as transparent as possible and provide all necessary information about our products.
But, if you want to return your order for a reasonable reason, you have 30 days to return it and ask for a refund.
Please note: The caftan(s) must be in the original packaging, which must be in original condition.
Contact us by email at support@ornellacaftan-us.com.
Payment
Is my credit card information secure?
100% Secure: We do not have access to any of your payment information.
All credit card transactions on the website are processed through a secure online payment gateway that acts as an intermediary between us and your bank.
How do I know if my order was successful?
Once you have placed an order, you will receive an email confirmation listing all relevant details of the transaction.
Please be sure to check your spam/promotions folder as well if you can't find it.
When do you charge the credit card or my Paypal account?
Your card or paypal will be charged immediately when you place an order. Please make sure you have sufficient credit card limits or the transaction will be declined.
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
How do I contact you?
Send us an email at support@ornellacaftan-us.com Or contact us through the contact page here.
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h
Check your spam or promotions if we do not find a reply email.